function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
SUMAN KUMARI 70SUMAN KUMARI 70 

Email Alert not being sent in schedule action

Hi All, 

I have process builder where my criteria is that when a case is getting closed the owner should receive an email. And the email should be sent after 2 hours when the case gets closed. 

Somehow I am not getting the email after 2 hours when the case gets closed. Initially I thought the problem was with my logic. So I created an immediate action with the same action to send the sam email and surprisingly its working as expected.

Kindly help me where I am going wrong.

Thanks in advance,
Suman
VinayVinay (Salesforce Developers) 
Hi Suman,

Try to check email logs that should give information if email is sent from salesforce or no.

Request an Email Log:
https://help.salesforce.com/articleView?id=emailadmin_monitor_emails_sent_from_salesforce.htm&type=5

Thanks,
Vinay Kumar
Clay Boss 15Clay Boss 15
Is the criteria that caused the Email Action to schedule changing?  That would take it out of the queue if the criteria no longer matched after 2 hours.
Linkerbuzz Guest Post ServicesLinkerbuzz Guest Post Services
Linkerbuzz guest post services (https://linkerbuzz.com) are the easiest method to urge high-quality in-content links to your site to assist you to boost your rankings and obtain more traffic to your site.
Alok ThakurAlok Thakur
Check Email Deliverability for Email Send