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Vaibhab ShahVaibhab Shah 

Can milestone be configured without entitlement

Hi, 
Can a milestone on Case be configured without Entitlement? 

​​​​​​Rgds, 
Vai. 
AbhishekAbhishek (Salesforce Developers) 
You can't add milestones to support records without using entitlement processes.


You can check the limitations here,

https://help.salesforce.com/articleView?id=entitlements_best_practices.htm&type=5


I hope you find the above information is helpful. If it does, please mark as Best Answer to help others too.


Thanks.