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Execute a process when an email is read
I am trying to create a Process to execute a Chatter notification when a Lead or Contact reads an email sent to them from Salesforce. So far, I cannot find where we get access to the field that determines this. There is an Email Message object, but it is aligned with Cases. The Contact or Lead objects cannot be used because an email being read is not considered by Salesforce to be an edit of the record.
I've looked at all the objects I can think of; Task, Contact, Lead, TaskChangeEvent, TaskStatus, and cannot find how to get access to the field that is changed when an email is opened.
Any help appreciated.
I've looked at all the objects I can think of; Task, Contact, Lead, TaskChangeEvent, TaskStatus, and cannot find how to get access to the field that is changed when an email is opened.
Any help appreciated.
Right now the feature is not available.
I can see you have already raised an Idea (https://trailblazer.salesforce.com/ideaView?id=0874V000000chcIQAQ), Based on Votes it will be implemented in the future.
I hope you find the above information is helpful. If it does, please mark as Best Answer to help others too.
Thanks.