Apex Code Development You need to sign in to do that
Don't have an account?
Saloni Khedkar Outlook integration for email
We have Outlook integration for SFDC.
My question-
When a user logs an email in outlook for an opportunity, it integrated with SFDC opportunity and shows the email on the opportunity. However, when the email comes in, it sits under "Activity" tab and does not modify the "Last Modified Date" on the opportunity.
Is there a way when the email comes from outlook, the Opportunity "LastModifiedDate" is triggered ?
My question-
When a user logs an email in outlook for an opportunity, it integrated with SFDC opportunity and shows the email on the opportunity. However, when the email comes in, it sits under "Activity" tab and does not modify the "Last Modified Date" on the opportunity.
Is there a way when the email comes from outlook, the Opportunity "LastModifiedDate" is triggered ?
Greetings!
Make sure the Emails saves under the Activity Tab make sure,if it has WhatId which is referring to the Opportunity Object.
Please refer the below thread for more information:
https://salesforce.stackexchange.com/questions/78029/whatid-null-for-activity-tasks-created-from-bcc-to-salesforce?noredirect=1&lq=1
Kindly mark it as best answer if it helps so that it can help others in the future.
Warm Regards,
Shirisha Pathuri