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Field update before or after creation of an issue
Hello,
For a particular case, I have the possibility to create a Jira issue and an Article for Known Errors
Jira Issue:
known error Article:
In this example I have create a Jira Issue and an Article for the case 00161455.
What I am struggling with is that the field Jira_Issue__c on the article (Knowledge object) needs to be update with the Jira Number (JIRA000659). Only a Jira Issue can be created before an article is created. Alternatively a Jira Issue can also be created after an article has been created. In both case the field Jira Issue on Knowledge has to be updated with the Jira Number associated to the case (00161455)
If someone could give me the logic?
Thanks