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R Campbell App Exchange Package Chat Live Agent Dashboard Install Failed
I want to install a free App Exchange package to my development environment to study but get errors trying to install, in both trailhead and development environments. Anyone have the specs to build the missing referenced comnponents or somewhere else to see some good chat reporting dashboards in Lightning?
I get the below errors.
1. (Chat_Session_Package) In field: baseObject - no CustomObject named LiveAgentSession found
Chat_Session_Package: In field: baseObject - no CustomObject named LiveAgentSession found
2. (Chat_Transcript_Package) In field: baseObject - no CustomObject named LiveChatTranscript found
Chat_Transcript_Package: In field: baseObject - no CustomObject named LiveChatTranscript found
3. (ChatDashboardPackage/Chat_Duration_Nd4) invalid report type
ChatDashboardPackage/Chat_Duration_Nd4: invalid report type
4. (ChatDashboardPackage/Chat_Idle_Time_by_Person_LPH) invalid report type
ChatDashboardPackage/Chat_Idle_Time_by_Person_LPH: invalid report type
5. (ChatDashboardPackage/Chats_by_Chat_Deployment_YSp) invalid report type
ChatDashboardPackage/Chats_by_Chat_Deployment_YSp: invalid report type
6. (ChatDashboardPackage/Chats_by_Wait_Time_by_Agent_sCz) invalid report type
ChatDashboardPackage/Chats_by_Wait_Time_by_Agent_sCz: invalid report type
7. (ChatDashboardPackage/Chats_by_Wait_Time_cwv) invalid report type
ChatDashboardPackage/Chats_by_Wait_Time_cwv: invalid report type
I get the below errors.
1. (Chat_Session_Package) In field: baseObject - no CustomObject named LiveAgentSession found
Chat_Session_Package: In field: baseObject - no CustomObject named LiveAgentSession found
2. (Chat_Transcript_Package) In field: baseObject - no CustomObject named LiveChatTranscript found
Chat_Transcript_Package: In field: baseObject - no CustomObject named LiveChatTranscript found
3. (ChatDashboardPackage/Chat_Duration_Nd4) invalid report type
ChatDashboardPackage/Chat_Duration_Nd4: invalid report type
4. (ChatDashboardPackage/Chat_Idle_Time_by_Person_LPH) invalid report type
ChatDashboardPackage/Chat_Idle_Time_by_Person_LPH: invalid report type
5. (ChatDashboardPackage/Chats_by_Chat_Deployment_YSp) invalid report type
ChatDashboardPackage/Chats_by_Chat_Deployment_YSp: invalid report type
6. (ChatDashboardPackage/Chats_by_Wait_Time_by_Agent_sCz) invalid report type
ChatDashboardPackage/Chats_by_Wait_Time_by_Agent_sCz: invalid report type
7. (ChatDashboardPackage/Chats_by_Wait_Time_cwv) invalid report type
ChatDashboardPackage/Chats_by_Wait_Time_cwv: invalid report type
Run the Service Setup for Chat as described in the below Trailhead
https://trailhead.salesforce.com/en/content/learn/modules/web-chat/web_chat_get_started
You also need one of the following:
1) Chat licenses in your production org: talk to your sales representative
2) A developer edition: https://developer.salesforce.com/signup
3) A trial edition: https://sfdc.co/servicetrialee
Review below link for more details.
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000G0yKOUAZ
Hope above information was helpful.
Please mark as Best Answer so that it can help others in the future.
Thanks,
Vinay Kumar