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Anil Kumar H M
Email template folder sharring rule
When we do reply from quick action. there is an option of email template selection.
in that do we have any option of restricting certain folders not to display there.
in that do we have any option of restricting certain folders not to display there.
Greetings!
Can you please check,if you have enabled the "Folders and Enhanced Sharing for Lightning Email Templates" which enables the users to access the email templates.
Please refer the below document for more information:
https://help.salesforce.com/articleView?id=template_select_users_folder_create_share.htm&type=5
Kindly mark it as best answer if it helps so that it can help others in the future.
Warm Regards,
Shirisha Pathuri