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Michael M Is there a way for an Einstein bot to take the url that it is placed upon and use that as a variable?
We want to place our chatbot and several different websites. All of them will have the same menu options, but for one of the dialogues, which plays a video when the user clicks on it, we want that video to be different depending on which website it is on. I am trying to avoid using a completely different chatbot. Is there a way to get the URL as a variable, and then based on that, display a different video for each website it on?
All Answers
There is no definite answer to your questions.
But you can check the below for reference,
https://www.salesforce.com/products/service-cloud/resources/chatbots-for-customer-service/
https://developer.salesforce.com/forums/?id=9060G0000005l8cQAA
Let me know if it helps you and close your query by marking it as solved so that it can help others in the future.
Thanks.
I found a similar idea to what I want to do here:
https://salesforce.stackexchange.com/questions/277915/live-agent-users-current-location-url
On that website, they say to add this code to the embedded service:
embedded_svc.settings.extraPrechatFormDetails = [{ "label": "URL", "value": window.location.href, "displayToAgent": true, "transcriptFields": ["URL__c"] }];
However I do not understand how to add to add this code. When I look at my embedded service code snippet, there is no edit button. How can I add that code? And if I cannot, is there any other way to use window.location.href in my einstein bot?
There is a field on the Chat Transcript Object with label -> Referring Site, we can use that to get the site name. Adding a custom field to the embedd service with the embedded_svc.settings.extraPrechatFormDetails also works.