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Cody Bustamante 9 Package Install Failed - Yikes this should have been working a month ago
I'm trying to install this package and I keep getting this error and I have. I have no idea what it means, we don't even have any of these fields on the contact. I'd love any help!
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Your request to install package "BrightTALK for Salesforce DP-108" was unsuccessful. None of the data or setup information in your salesforce.com organization was affected.
If your install continues to fail, contact Salesforce CRM Support through your normal channels and provide the following information.
Organization: Exterro (00D500000006aTV)
User: Cody Bustamante (00538000004sxRj)
Package: BrightTALK for Salesforce (04t0X0000005pBD)
Problem:
1. (Contact.Engagement_Score__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
2. (Contact.Intent_Lead_Score__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
3. (Contact.Intent_Lead_Scores__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
4. (Contact.Lead_Context__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
5. (Contact.Lead_Type__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
6. (Contact.Referral__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
7. (Contact.TimeZone__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
8. (Contact.UTM_Campaign__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
9. (Contact.UTM_Content__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
10. (Contact.UTM_Medium__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
11. (Contact.UTM_Source__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
12. (Contact.UTM_Term__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
13. (Contact.UserQuestionAnswered__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
14. (Contact.UserQuestionText__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again
***
Your request to install package "BrightTALK for Salesforce DP-108" was unsuccessful. None of the data or setup information in your salesforce.com organization was affected.
If your install continues to fail, contact Salesforce CRM Support through your normal channels and provide the following information.
Organization: Exterro (00D500000006aTV)
User: Cody Bustamante (00538000004sxRj)
Package: BrightTALK for Salesforce (04t0X0000005pBD)
Problem:
1. (Contact.Engagement_Score__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
2. (Contact.Intent_Lead_Score__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
3. (Contact.Intent_Lead_Scores__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
4. (Contact.Lead_Context__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
5. (Contact.Lead_Type__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
6. (Contact.Referral__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
7. (Contact.TimeZone__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
8. (Contact.UTM_Campaign__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
9. (Contact.UTM_Content__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
10. (Contact.UTM_Medium__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
11. (Contact.UTM_Source__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
12. (Contact.UTM_Term__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
13. (Contact.UserQuestionAnswered__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again.
14. (Contact.UserQuestionText__c) Record Currently Unavailable
The record you are attempting to edit, or one of its related records, is currently being modified by another user. Please try again
Greetings!
I would suggest you to check with the managed package team "BrightTALK for Salesforce DP-108" regarding the errors since you do not have the fields in your Org.If they are part of the managed package then,they will only be able to assist you on this.
Kindly mark it as best answer if it helps so that it can help others in the future.
Warm Regards,
Shirisha Pathuri
These errors are the results of you trying to install a package and the package installation is failing because another user is controlling the fields that the package needs access to.
The vendor cannot do anything because you haven't even touched their domain yet. The package is simply failing to install with no affiliation to the vendor.
You need to identify which admin user in your Org is controlling these records and remove their access.
As a test:
Try creating a sandbox salesforce instance and installing the package from the vendor again. This sandbox cannot be a clone of this production instance or you will most likely see the same error. Try to create a net new instance.
If the sandbox works, then there are configurations you need to change in SFDC in order for this package to be installed.