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Akshay MouryaAkshay Mourya 

Add webhook for Salesforce Service Cloud

Hi All,
I want to add a webhook for capturing the case details from salesforce.
I tried using a remote site setting but I am not getting any event after creating a case.

Also, i tried to add a webhook using a salesforce webhook(https://salesforce-webhook-creator.herokuapp.com/app#) creator but I am not getting any event from the service cloud. 

I am attaching the screenshot for reference Kindly help me with this issue.
User-added image
Thanks.

 
AbhishekAbhishek (Salesforce Developers) 
A webhook (also called a web callback or HTTP push API) is a way for an app to provide other applications with real-time information. A webhook delivers data to other applications as it happens, meaning you get data immediately.

The first step in consuming a webhook is giving the webhook provider a URL to deliver requests to. This is most often done through a backend panel or an API. This means that you also need to set up a URL in your app that’s accessible from the public web.

The majority of webhooks will POST data to you in one of two ways: as JSON  or XML  to be interpreted, or as a form data (application/x-www-form-urlencoded or multipart/form-data). Your provider will tell you how they deliver it (or even give you a choice in the matter). Both of these are fairly easy to interpret, and most web frameworks will do the work for you. If they don’t, you may need to call on a function or two.

for more info go through https://www.jamesward.com/2014/06/30/create-webhooks-on-salesforce-com


Let me know if it helps you and close your query by marking it as solved so that it can help others in the future.

Thanks.
Adam Zuckerman 3Adam Zuckerman 3
The Salesforce Webhook Creator by James Ward is great, but it actually adds triggers in your org and doesn't allow you to customize the JSON payload or specify complex conditions for firing the webhook. There's a new app on the AppExchange which gives you great customizeability of the JSON sent to an external service as well as allowing you to trigger the callout from process builders, flows, and even a custom button. It might be worth a look if you're still struggling with this:

Declarative Webhooks (https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3u00000MSv8REAT)