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Michael M
Einstein bots- change text of "chat with an expert"
Hi All, this may be a basic question. Is it possible to change the text of the resting state of the einstein bot where it says by default "Chat with an Expert". I would like to change the words, as well as the colors, and to add a custom picture to that resting state of the bot as well. Is this possible, and can you please be very specific. Thank you very much
You might need to customize 'defaultMinimizedText' something like below
https://help.salesforce.com/articleView?id=snapins_chat_parameters.htm&type=5
References:
https://trailblazer.salesforce.com/ideaView?id=08730000000HYUq
https://shivadhanblog.wordpress.com/livechat/
https://developer.salesforce.com/docs/atlas.en-us.snapins_web_dev.meta/snapins_web_dev/snapins_web_set_chat_text.htm
Thanks,
All Answers
You might need to customize 'defaultMinimizedText' something like below
https://help.salesforce.com/articleView?id=snapins_chat_parameters.htm&type=5
References:
https://trailblazer.salesforce.com/ideaView?id=08730000000HYUq
https://shivadhanblog.wordpress.com/livechat/
https://developer.salesforce.com/docs/atlas.en-us.snapins_web_dev.meta/snapins_web_dev/snapins_web_set_chat_text.htm
Thanks,
Yes try to update default code Under 'Embedded Service Code Snippets section'
https://help.salesforce.com/articleView?id=snapins_chat_customize_code.htm&type=5
Thanks,