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Michael MMichael M 

Einstein bots- change text of "chat with an expert"

Hi All, this may be a basic question. Is it possible to change the text of the resting state of the einstein bot where it says by default "Chat with an Expert". I would like to change the words, as well as the colors, and to add a custom picture to that resting state of the bot as well. Is this possible, and can you please be very specific. Thank you very muchUser-added image
Best Answer chosen by Michael M
VinayVinay (Salesforce Developers) 
Hi Michael,

You might need to customize 'defaultMinimizedText' something like below
 
embedded_svc.settings.defaultMinimizedText = "..."

https://help.salesforce.com/articleView?id=snapins_chat_parameters.htm&type=5

References:
https://trailblazer.salesforce.com/ideaView?id=08730000000HYUq
https://shivadhanblog.wordpress.com/livechat/
https://developer.salesforce.com/docs/atlas.en-us.snapins_web_dev.meta/snapins_web_dev/snapins_web_set_chat_text.htm

Thanks,

All Answers

VinayVinay (Salesforce Developers) 
Hi Michael,

You might need to customize 'defaultMinimizedText' something like below
 
embedded_svc.settings.defaultMinimizedText = "..."

https://help.salesforce.com/articleView?id=snapins_chat_parameters.htm&type=5

References:
https://trailblazer.salesforce.com/ideaView?id=08730000000HYUq
https://shivadhanblog.wordpress.com/livechat/
https://developer.salesforce.com/docs/atlas.en-us.snapins_web_dev.meta/snapins_web_dev/snapins_web_set_chat_text.htm

Thanks,
This was selected as the best answer
Michael MMichael M
Hi Vinay, that looks right! How can I edit that? It sounds from the website that you don't need to edit the code itself to edit the default. Do you know where the setting is that i can change it?
VinayVinay (Salesforce Developers) 
Hi Michael,

Yes try to update default code Under 'Embedded Service Code Snippets section'

https://help.salesforce.com/articleView?id=snapins_chat_customize_code.htm&type=5

Thanks,
Michael MMichael M
Thank you