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SUMAN KUMARI 70 How to refer attachment in an HTML email template
Hi All,
Currently whenever a case is created and is closed then a closure email is being sent to the owner. My case has a related list of WorkOrder, so whenever I have to close a case firstly I need to close the workorder record. Now my workOrder record has a notes & attachment related list, so before closing my work order I need to add an attchment to it.
So the issue is, I need to refer that attachment in my HTML Email template which is being sent out on my case closure but I don't know how to refer that.
Basically I need to refer my record's related list's(WorkOrder) related list(attachment).
Please do help me out with this.
Thanks,
Suman
Currently whenever a case is created and is closed then a closure email is being sent to the owner. My case has a related list of WorkOrder, so whenever I have to close a case firstly I need to close the workorder record. Now my workOrder record has a notes & attachment related list, so before closing my work order I need to add an attchment to it.
So the issue is, I need to refer that attachment in my HTML Email template which is being sent out on my case closure but I don't know how to refer that.
Basically I need to refer my record's related list's(WorkOrder) related list(attachment).
Please do help me out with this.
Thanks,
Suman