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Laura Gil Unable to drag service appointments to the Gantt chart and apparent work rule violations
Hi all,
I am trying to schedule a Service Appointment in a Trailhead Playground environment. When I go to Candidates, it says "No candidates found".
I can not drag the Service Appointment to the Gantt chart either.
The blue triangle icon is indicating "Earliest Start Permitted", "Working Hours" and "Contractor Availability". No idea what I have to fix here or where to go to analyze or compare the "Earliest Start Permitted". There are no "Working Hours" and "Contractor Availability" work rules as such, so I don't know then:
- Why my service appointment is displaying me the blue icon with exclamation point
- When is it possible to drag a service appointment to the Gantt chart or when my Gantt chart will show me any service appointment on the Dispatcher Console?
I hope to find help here :(.
I am trying to schedule a Service Appointment in a Trailhead Playground environment. When I go to Candidates, it says "No candidates found".
I can not drag the Service Appointment to the Gantt chart either.
The blue triangle icon is indicating "Earliest Start Permitted", "Working Hours" and "Contractor Availability". No idea what I have to fix here or where to go to analyze or compare the "Earliest Start Permitted". There are no "Working Hours" and "Contractor Availability" work rules as such, so I don't know then:
- Why my service appointment is displaying me the blue icon with exclamation point
- When is it possible to drag a service appointment to the Gantt chart or when my Gantt chart will show me any service appointment on the Dispatcher Console?
I hope to find help here :(.
Laura Gil