How can we capture a list of all the Knowledge Articles presented in the Case Deflection component, when a case is submitted on the Community? I know about the Case Deflection Metrix which shows list of helpful articles, but we need something which shows

December 7, 2020
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Shirisha (Salesforce Developers)
Hi Apurva,

Greetings!

The Case Deflection components come with the installation of package called "Salesforce Case Deflection Reporting Package".So,I would suggest you to go through the below article to know the Objects which are being used to query the record.

https://help.salesforce.com/articleView?id=networks_appexchange_case_deflection_dashboards.htm&type=5

Kindly mark it as best answer if it helps so that it can help others in the future.

Warm Regards,
Shirisha Pathuri

December 7, 2020
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How can we capture a list of all the Knowledge Articles presented in the Case Deflection component, when a case is submitted on the Community? I know about the Case Deflection Metrix which shows list of helpful articles, but we need something which shows

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