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maddy27maddy27 

Email to Salesforce not working

Hi All,

I'm working on configuring Email to Salesforce for Lead object.
Requirement is when the Lead (Customer) replies back to the Agent currently the emails are coming to Outlook. What i need is the replied emails should be captured in Lead activity record.

I have followed the following steps but doesn't seem to be working.
https://help.salesforce.com/articleView?id=email_my_email_2_sfdc_setup.htm&type=5  (https://help.salesforce.com/articleView?id=email_my_email_2_sfdc_setup.htm&type=5)

Any Pointers will help.

Thanks
ShirishaShirisha (Salesforce Developers) 
Hi Maddy,

Greetings!

Have you double checked that the email address is listed in the salesforce to accept the emails sent from the users.

Kindly mark it as best answer if it helps so that it can help others in the future.

Warm Regards,
Shirisha Pathuri
maddy27maddy27
Hi Shirisha,

Thanks for the reply.
Yes i have added the email address in My Acceptance settings, still doesn't work.

I get autoreply -
Sorry, we couldn’t find a match!
This means that:
  • you’ve sent us a new request, which cannot be supported via this email address
  • the original email you replied to has been modified or cropped
  • your enquiry has been closed

Regards,
Madhuri