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Ikram Momin 16 Changing User Type from High Volume Portal to New ICS Support Agents is not allowed. Select a different profile.
When will i get below error response from salesfoce :
Changing User Type from High Volume Portal to New ICS Support Agents is not allowed. Select a different profile.
which update operation could give above error?
Changing User Type from High Volume Portal to New ICS Support Agents is not allowed. Select a different profile.
which update operation could give above error?
Guess we need to check the eligibility
https://help.salesforce.com/articleView?id=networks_license_upgrade_eligible.htm&type=5
Have you created a support case already?