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Adhvika Bala Import Knowledge Articles
Hi All,
I'm trying to import Knowledge Articles.
IS it mandatory to keep html file inside the zipped folder.
For now i'm only using .properties file and .csv file.
Please advise.
I'm trying to import Knowledge Articles.
IS it mandatory to keep html file inside the zipped folder.
For now i'm only using .properties file and .csv file.
Please advise.
As per the article https://help.salesforce.com/articleView?id=knowledge_article_importer_04zip.htm&type=5, the below are the recommended steps:
Create a .zip file containing:
The .csv file.
The folder containing the .html files to import.
The folder containing the image files referenced in the .html files.
The .properties file.
And below are the important considerations for this process
The import .zip file must meet the following requirements:
There can only be one .csv file and one .properties file.
The .csv file and the .properties file must be in the root directory.
The compression process must preserve the folder and subfolder structure.
The .zip file name can’t contain special characters.
The .zip file can’t exceed 20 MB and the individual, uncompressed, files within the zip file can’t exceed 10 MB.
.csv files can’t have more than 10,000 rows, including the header row. Therefore, you can have a maximum of 9,999 articles and translations.
.csv file rows can’t exceed 400,000 characters.
.csv file cells can’t exceed 32 KB.
Each article in the .csv file can’t have more than 49 translations.
There is no explicit mention the .html file inside the zipped folder but it is a recommended practice.
Hope this helps you. Please mark this answer as best so that others facing the same issue will find this information useful. Thank you
i only have csv file and property file.
Because i'm trying to export the existing knowledge articles from my instance and delete them inorder to make some updates and reimport them using Import Articles wizard.
Here are the steps i'm following:
1. Export Published Articles using Data Loader
(select all fields from Knowledge Articles where Publishstatus';Online')
2. Delete the Articles using Data Loader(using ID field)
3. Create property file from the Import Article wizard.
4. And use the same CSV file that i used for deleting(remove some fields)
5. Update the Data Category field values.
6. Save the property file and csv file in one folder and Zip the file.
7. Then import the Zip file using Import Article wizard.
I do not have html file here. Is that what is causing this issue.
Please advise!!!