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Adrien Riou 5Adrien Riou 5 

Apex Specialist Superbadge


I am looking at the first challenge of the Trailhead's Apex Specialist Superbadge and I am facing some annoying error at the challenge 1.

When I submit my code, they ask me to populate the 'Equipment__c' field on the new Maintenance Request that has to be created from the Trigger. However, their is no 'Equipment__c' on the Maitnenance Request object.

Have you faced also this problem? How did you guys manage to solve it?

Thanks a lot!!
AbhishekAbhishek (Salesforce Developers) 

For all the Trailhead issues or Guidance please report it here,



So that our trailhead support engineers will look into it and get back to you.

Let me know if it helps you and close your query by marking it as solved so that it can help others in the future.

Salesforce Support.
madhav sharma 1madhav sharma 1
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A software call center (https://www.callmaker.it/cose-un-software-call-center/" style="color:#0563c1; text-decoration:underline) CRM system allows agents to access the correct information to provide customers with up-to-date and relevant information. Call center CRM systems store customer records, such as account information, preferences, and contact history. The software is typically desktop software that integrates with existing call center technology.
While a general CRM helps companies keep a digital record of customer interactions, a call center CRM enables companies to send, manage, and track messages and calls to customers.

Important features to look for in a call center CRM tool include:
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A call center CRM system offers the organization a complete view of the customer. With customer interaction data, customer needs can be better understood and met. It enables greater accountability as CRM helps to effectively distribute, manage, and prioritize leads and calls. Response time is reduced due to automated processes. Other benefits include greater efficiency, lower labor costs, and a better overall customer experience.