function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
Nilesh KumavatNilesh Kumavat 

User/Org/Community settings does not allow phone verification Error while verifying user mobile using UserManagment API.

We have enabled a Login Discovery page for our community and we want our community user should log in by using email or phone number. We implemented a custom Identity verification to send verification code to email/phone and verify it. So in this functionality, we are facing a permission issue to send verification code for Phone number. Functionality sends verification code to email but not for phone. Details are as follows.

Error Message: User/Org configuration error: Could not send code due to: User/Org/Community settings does not allow phone verification

Community Profile permissions added:
Multi-Factor Authentication for User Interface Logins

Session Setting Permission:
Let users verify their identity by text (SMS) - Enabled

We have checked all related knowledge articles and tried setting related to profiles, org-wide, user wise. but still no luck. 

Please help us to resolve this issue ASAP.
 
AbhishekAbhishek (Salesforce Developers) 
https://salesforce.stackexchange.com/questions/239880/community-registration-cant-verify-phone-number

The above developer might answer your query.
Nilesh KumavatNilesh Kumavat
@Abhishek we already have Available Identity Verification Message Credits

User-added image
JfostJfost
@Nelesh Did you resolve this problem? I am investigating the exact error message, we also have "Availabile Identity Verification Message Credits".