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SastryM
Pre Populate Logged in user information in Embedded chat when used in Channel Menu
Hi All,
We have created a Embedded Service Deployment and created a channel menu in which we have added the Chat and Email. Channel Menu is added to the community (drag channel menu component in the template footer). When we click on Channel Menu button and click on chat the logged in user is not populated by default where as if we use only Embedded service chat in the community the logged in user information is populating. Is there any way that we can implement a logic such that the Logged in user information is auto populated when the chat is initiated from Channel Menu. We have tried using static resouces files and added in code settings in channel menu and it is not working.
Request for any help on this. Thanks in advance.
We have created a Embedded Service Deployment and created a channel menu in which we have added the Chat and Email. Channel Menu is added to the community (drag channel menu component in the template footer). When we click on Channel Menu button and click on chat the logged in user is not populated by default where as if we use only Embedded service chat in the community the logged in user information is populating. Is there any way that we can implement a logic such that the Logged in user information is auto populated when the chat is initiated from Channel Menu. We have tried using static resouces files and added in code settings in channel menu and it is not working.
Request for any help on this. Thanks in advance.
https://salesforce.stackexchange.com/questions/273603/embedded-service-chat-component-in-community-using-snippet-settings-file-jav
https://salesforce.stackexchange.com/questions/280265/pre-chat-form-fields-to-automatically-populate-in-embedded-service-deployment
If it helps you and close your query by marking it as solved so that it can help others in the future
Thanks.