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Laura GilLaura Gil 

Custom notification is not being sent to Queue members via Process Builder

Hi all,
I created a process builder flow which is unfortunately not doing what it should do.
I would like to send a custom notification to Queue members when the Case Status = New and either the Milestone in it is violated or is about to end.
This is the Action to be executed when the Milestone is about to end:

User-added image

User-added image

This wouldn't be so different when violated. The issue is probably the recipient. Probably you can not send custom notifications to a Queue or Queue members.

Can somebody please confirm me if I am wrong?
Best Answer chosen by Laura Gil
Laura GilLaura Gil
I've found out that this would not work if a field update is tied to a milestone. This would not reevaluate other workflow rules and this is my case:

https://trailblazer.salesforce.com/issues_view?id=a1p30000000SU70AAG