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Megha SachaniaMegha Sachania 

open cti softphone popout issue

Hello All,

As mentioned below link we can disable popout for custom utilities

https://help.salesforce.com/articleView?id=sforce_api_console_lightning_utility_popout.htm&type=5 (https://help.salesforce.com/articleView?id=sforce_api_console_lightning_utility_popout.htm&type=5)

But how to disable Pop-Out  in  Standard Utilities - Open CTI Softphone ?

I tried the above solution provided in link but it is not working for Open CTI Softphone.

User-added image

Best Answer chosen by Megha Sachania
AnudeepAnudeep (Salesforce Developers) 
Unfortunately, it cannot be disabled for Standard Utilities

As per the doc, this feature is enabled automatically for standard components with Spring'19 and can't be disabled. However, it can be disabled for custom utilities as referenced in this document

Let me know if this helps, if it does, please mark this answer as best so that others facing the same issue will find this information useful. Thank you

All Answers

AnudeepAnudeep (Salesforce Developers) 
Unfortunately, it cannot be disabled for Standard Utilities

As per the doc, this feature is enabled automatically for standard components with Spring'19 and can't be disabled. However, it can be disabled for custom utilities as referenced in this document

Let me know if this helps, if it does, please mark this answer as best so that others facing the same issue will find this information useful. Thank you
This was selected as the best answer
Megha SachaniaMegha Sachania
Thanks Anudeep for help
 
Eliot Ng 13Eliot Ng 13
you can use the following api to disable that in the top vfp:

https://developer.salesforce.com/docs/atlas.en-us.api_console.meta/api_console/sforce_api_console_setcustomconsolecomponentpopoutable.htm

not a perfect solution because the popout button is displayed briefly before the code is ran, but it works well otherwise.