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Clement Debrueres-Bartoli Can I add an automatic closing phrase when the End Chat button is clicked?
Hey glorious fellas,
I want to add automatically the message "thank you for contacting us" at the end of each of the chat conversations, within the chat conversation itself.
I can also make this text as a custom field value, for example Text_to_display__c.
What would be the best way to achieve this?
I am using Embedded Services for Chat.
Thank you very much and stay safe !
I want to add automatically the message "thank you for contacting us" at the end of each of the chat conversations, within the chat conversation itself.
I can also make this text as a custom field value, for example Text_to_display__c.
What would be the best way to achieve this?
I am using Embedded Services for Chat.
Thank you very much and stay safe !
I believe you can do this by creating Automated Responses for Messaging Channels. In the end chat field of messaging settings, you can set a predefined message that’s sent to the customer when the agent ends the messaging session.
See https://help.salesforce.com/articleView?id=sf.livemessage_create_automated_responses.htm&type=5 for more details
Hope this helps you. Please mark this answer as best so that others facing the same issue will find this information useful. Thank you