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Mahesh NirmalMahesh Nirmal 

Duplicate Email Stored on Contact Activity

The scenario is-

I have an email reminder going out to user. I have implemented the email-to-salesforce functionality to Stored the Email on Contact Activity. Used the ref:{!contactId} reference field in template.

The bug is that the activities are getting stored twice on Contact.

SSThis issue is with only a specific Email template for Reminders. For other templates, it stores the email once.

Please suggest a way to fix it.

Thanks

AnudeepAnudeep (Salesforce Developers) 
Hi Mahesh - Do you happen to have a trigger on Activity_History__c record. Or can you check if you have any trigger running in the background when the email (You can test this by capturing debug logs)

As far as I know, this doesn't happen unless there is a custom code in place. Also, I found this idea that appears relevant

Let me know if this helps
Mahesh NirmalMahesh Nirmal

Hi Anudeep,

I have checked but did not found any Triggers on Activity_History__c.
AnudeepAnudeep (Salesforce Developers) 
Hi Mahesh - I recommend creating a support case to investigate this further

Forgot to post the Idea link -  https://trailblazer.salesforce.com/issues_view?id=a1p3A0000018BhdQAE&title=duplicate-activities-displayed-in-the-timeline-when-clicking-more-steps-after-editing-an-activity