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BOCHRA GOLLIBOCHRA GOLLI 

STARFACE Salesforce Connector call center (Callcenter-integration in Salesforce)

Hello ;
Please I want to :
1-when a call from a customer is answered, the customer file will open up in Salesforce – if that is not possible, open up when the call is incoming
for every customer call, the call is logged (start, duration, optionally some comment) to the customer account in Salesforce
2-when a customer calls, the customer service sees the name of the customer account (as stored in Salesforce)
3-when an internal number calls, we see the internal name (so the starface addressbook is still intact)


i use STARFACE UCI java (https://www.starface.de/de/Solutions/integration/interfaces.php) code but i didn't know how I can include it in salesforce any help, please ?
SwethaSwetha (Salesforce Developers) 
HI Bochra,
I found this doc related to Starface (https://docplayer.net/6690812-Starface-salesforce-connector.html) that might help you. As this is a third party tool, please consider reaching out to Starface Support(which is now replaced with PhoneMondo) (https://appexchange.salesforce.com/listingDetail?listingId=a0N300000016ceTEAQ) for right visibility and better inputs,

Hope this helps you. Please mark this answer as best so that others facing the same issue will find this information useful.
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