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jameskCA Troubleshoot lead submission via REST API?
Hello all,
I'm troubleshooting lead submissions from a wordpress website with Formidable plugin. According to formidable (https://formidableforms.com/downloads/salesforce/) they are using REST API.
So, my issue is, when leads come from this website it's using the lead assignment rules - which is great for new leads. However, we have one form that does an update based on email address. This works, but it also triggers the assignment rules and a lead that's already been assigned via other processes get's reassigned back to a queue based on running through the assignment rules again.
What I'm wanting to do is verify how it's doing this (how it's running the assignment rules) but I'm not really sure where to look. E.G. is that a flag that is being set by the formidable plugin? Any info would be much appreciated.
I'm troubleshooting lead submissions from a wordpress website with Formidable plugin. According to formidable (https://formidableforms.com/downloads/salesforce/) they are using REST API.
So, my issue is, when leads come from this website it's using the lead assignment rules - which is great for new leads. However, we have one form that does an update based on email address. This works, but it also triggers the assignment rules and a lead that's already been assigned via other processes get's reassigned back to a queue based on running through the assignment rules again.
What I'm wanting to do is verify how it's doing this (how it's running the assignment rules) but I'm not really sure where to look. E.G. is that a flag that is being set by the formidable plugin? Any info would be much appreciated.