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Helen He 7Helen He 7 

impersonate system admin

I am System Administrator, and the following view has filter that all users having System Administrator profile, I see that some admins have Login link, so I can by click the Login to impersonate them, but some admins don't have the Login link, what causes the difference, they all have the same System Administrator profile.

Thanks.

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Best Answer chosen by Helen He 7
GovindarajGovindaraj
Hi Helen,

Check whether 'Administrators can login in as Any user' in 'Login Access Policies' option is enabled.

https://help.salesforce.com/articleView?id=000213285&type=1

Thanks,
Govindaraj.S

All Answers

GovindarajGovindaraj
Hi Helen,

Check whether 'Administrators can login in as Any user' in 'Login Access Policies' option is enabled.

https://help.salesforce.com/articleView?id=000213285&type=1

Thanks,
Govindaraj.S
This was selected as the best answer
Raj VakatiRaj Vakati
Do this .. 

1. Click Setup
2. Enter Login Access Policies into the Quick Find search box.
3. Select Administrators Can Log in as Any User.
4. Click Save.