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Bill DetteringBill Dettering 

internal server error opening package

Hi -

I'm getting an "internal server error" when attempting to open a package I'm working on. Here's the URL:

https://na40.salesforce.com/03346000000TdwQ?tab=PackageComponents

Here's the message:

An internal server error has occurred
An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience. 

Thank you again for your patience and assistance. And thanks for using salesforce.com! 

Error ID: 1489759548-52348 (-2022414155)

There doesn't seem to be a way to contact anyone at Salesforce about this.

Thanks!

NagendraNagendra (Salesforce Developers) 
Hi Bill,

Sorry for this issue you are encountering.

Internal server errors indicate something unexpected happen which may be the result of a bug or malfunction in the Salesforce system. This also means that there's probably nothing you can do to solve this and that it may not be related to anything specific you're doing.

This type of error indicates that an error has occurred that hasn't been trapped by the platform - a low-level java exception for example.  All you can really do in terms of resolution is raise this with support and wait for a response.

There may a binary chop technique of commenting out half the code and seeing if the error goes away, and narrow down from that.

If the problem continues may I suggest you please clear all the cookies and cache and log out of all accounts and log in once again which should resolve the issue.

Still, if the problem persists give a try by attempting the same in a different browser which should do the trick.

Hope this helps.

Please mark this as solved if it's resolved so that it gets removed from the unanswered queue which results in helping others who are encountering a similar issue.

Thanks,
Nagendra
Bill DetteringBill Dettering
Thanks for the quick reply. However, reopening in a new browser or clearing cache doesn't fix the issue. There is no way for me to contact someone in Support, so I'm stuck. Clicking "Contact Support" asks for my login, then goes back to the same un-logged-in page. What next?
SandhyaSandhya (Salesforce Developers) 
Hi,

You would have to go to the dev org where package is created, recompile the class and save it. Create a new version of the package which should install fine. You would probably notice that this is because the "isvalid" checkbox of the class is unchecked.

Refer below thread.

https://developer.salesforce.com/forums/?id=906F00000008pTRIAY
 
Best Regards,
Sandhya