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EdCodeEdCode 

How to display Presence Statuses (Omni-Channel) a part from granting permission in Profile?

Hello,

I am trying to display a number of different "Presence statuses" that I have defined in Setup>Customize>Omni-Channel>Presence Statuses.

I have added each of these Presence Statuses to the Profile I want to grant access to (with Enable Service Presence status Access Related List on Profile).

But, that does not seems to be sufficient as these new Presence Statuses I have created do not display anywhere on the Service Console (where I am requested to display them).

Any clue of what I am missing?

Thank you very much.
Best Answer chosen by EdCode
EdCodeEdCode
I found what was missing: I had to add the Omni-Channel Component on the Service Console.