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Paul Savitz Link a new case to a lead (service cloud)
I may not be the first to post this question, but has anyone developed code to automatically link an incoming case to a Lead if they match on the email address? We'd want to try matching on contacts/accounts first (we use person accounts), and then to try the Lead object if that fails.
This idea has been voted .
https://success.salesforce.com/ideaView?id=08730000000BqoAAAS
Check below link for workarounds.
https://success.salesforce.com/answers?id=90630000000gtYbAAI
Best Regards,
Sandhya