Apex Code Development You need to sign in to do that
Don't have an account?
How to associate Standard Surveys with Case objects
Hi All, Please let me know how to associate Standard Surveys with Case objects. I have created Survey using Surveys tab to collect feedback from users. I want to track that survey for closed cases.
For associating surveys with cases, I have created a lookup field to Case object from SurveyResponse object.
I would like to know how to pass Case parameters in survey link.
Below is the sample survey link:
https://sample-dev-ed.my.salesforce.com/survey/runtimeApp.app?invitationId=0Ki6F0000001Lig&surveyName=sample_survey&UUID=656929be-435f-4e02-a2f3-d6daf1d57b19
For associating surveys with cases, I have created a lookup field to Case object from SurveyResponse object.
I would like to know how to pass Case parameters in survey link.
Below is the sample survey link:
https://sample-dev-ed.my.salesforce.com/survey/runtimeApp.app?invitationId=0Ki6F0000001Lig&surveyName=sample_survey&UUID=656929be-435f-4e02-a2f3-d6daf1d57b19
You need to have a lookup or case search field in the survey form to select the case.
Naveen
To associate the survey with case object you need to create a Survey Subject record, go through the below article.
https://www.jitendrazaa.com/blog/salesforce/send-salesforce-survey-without-writing-code/
Prashanth