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Ambili Vinay 17
AssignedTo in Knowledge
Hi All,
i have a requirement to send an email notification once the AssignedTo field is changed in knowledge say to a queue.
But the workflow is not triggering even though the field is changed.
Kindly help me in this regard
Thanks in advance.
i have a requirement to send an email notification once the AssignedTo field is changed in knowledge say to a queue.
But the workflow is not triggering even though the field is changed.
Kindly help me in this regard
Thanks in advance.
Check that send email to members check box is checked for queue and also you have added "Email template"
https://salesforce.stackexchange.com/questions/78880/email-notification-to-queue-members-not-firing
Best Regards,
Sandhya