Apex Code Development You need to sign in to do that
Don't have an account?
Jakob Berntsson EmailMessage relation to FeedItem
Hi!
I'm trying to create a Flow for merging cases. The idea is simply to update the related records that can be re-parented, and copy the rest. We have "Enable Case Feed Actions and Feed Items" enabled, so all emails appear as FeedItem records with type EmailMessageEvent.
My problem is this: for emails I'm copying the EmailMessage record and the FeedItem records with type EmailMessageEvent. The problem is that I can't seem to find how these two records are related. The FeedItem record contains no reference to the EmailMessage record, and vice versa.
I'm thinking if there might be some other object that contains references to both the EmailMessage and FeedItem, and that is what ties them together, but I have yet been able to find something like this in the Object Reference.
Can someone help me find out what I'm missing here? Thanks in advance!
Best regards,
Jakob Berntsson
I'm trying to create a Flow for merging cases. The idea is simply to update the related records that can be re-parented, and copy the rest. We have "Enable Case Feed Actions and Feed Items" enabled, so all emails appear as FeedItem records with type EmailMessageEvent.
My problem is this: for emails I'm copying the EmailMessage record and the FeedItem records with type EmailMessageEvent. The problem is that I can't seem to find how these two records are related. The FeedItem record contains no reference to the EmailMessage record, and vice versa.
I'm thinking if there might be some other object that contains references to both the EmailMessage and FeedItem, and that is what ties them together, but I have yet been able to find something like this in the Object Reference.
Can someone help me find out what I'm missing here? Thanks in advance!
Best regards,
Jakob Berntsson
Did you figure this out? Were you able to create a Feed Items for EmailMessage?
I think I worked around it by creating a new TextPost FeedItem record if the original EmailMessageEvent FeedItem record had any related FeedComments. Not a perfect solution since there's no relation to the EmailMessage record, but good enough for my company's user case.
Nowadays I'm however using the new official Case Merge instead, which does what I tried to do in my flow and Apex classes but better.