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IS Admin 7 Request for simple mail address appearance in “mail from” field from all mail sent out from Salesforce cloud
We going to use Salesforce cloud service to handle our email cases.
Email from SmarTone customer to our service mail address, e.g. customer@smartone.com (mailto:customer@smartone.com) will be forwarded from our Exchange server to SFDC service cloud.
At last, SFDC service cloud will reply the customer mail directly by replying mail sent from your cloud.
It is found that customer will see a mail with “mail from” like below.
And it is not a simple email address, e.g. customer@smartone.com (mailto:customer@smartone.com)
This machine like presentation will make our customer confused.
It is NOT accepted by our Customer Service related departments.
Please help provide us the solution
Email from SmarTone customer to our service mail address, e.g. customer@smartone.com (mailto:customer@smartone.com) will be forwarded from our Exchange server to SFDC service cloud.
At last, SFDC service cloud will reply the customer mail directly by replying mail sent from your cloud.
It is found that customer will see a mail with “mail from” like below.
And it is not a simple email address, e.g. customer@smartone.com (mailto:customer@smartone.com)
This machine like presentation will make our customer confused.
It is NOT accepted by our Customer Service related departments.
Please help provide us the solution
May I know how you are generating these reply emails to customers, I mean are you using any workflows, process builders or apex coding.
Thanks,
Sarvani