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Fallback routing in Snap-in Chat
Is it possible to setup fallback routing in Snap-ins chat similar to how it works in Live Agent:
https://developer.salesforce.com/docs/atlas.en-us.218.0.live_agent_dev.meta/live_agent_dev/live_agent_direct_to_agent_fallback_in_prechat_form.htm
I would like to route customer to an agent using choice in pre-chat form and if not available route back to a default button. However the documentation I have found doesn't let you do both:
https://developer.salesforce.com/docs/atlas.en-us.snapins_web_dev.meta/snapins_web_dev/snapins_web_set_routing_order.htm
https://developer.salesforce.com/docs/atlas.en-us.snapins_web_dev.meta/snapins_web_dev/snapins_web_directtobutton_routing.htm
IF anyone has any ideas let me know.
Thanks
https://developer.salesforce.com/docs/atlas.en-us.218.0.live_agent_dev.meta/live_agent_dev/live_agent_direct_to_agent_fallback_in_prechat_form.htm
I would like to route customer to an agent using choice in pre-chat form and if not available route back to a default button. However the documentation I have found doesn't let you do both:
https://developer.salesforce.com/docs/atlas.en-us.snapins_web_dev.meta/snapins_web_dev/snapins_web_set_routing_order.htm
https://developer.salesforce.com/docs/atlas.en-us.snapins_web_dev.meta/snapins_web_dev/snapins_web_directtobutton_routing.htm
IF anyone has any ideas let me know.
Thanks