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mitsvik How to change avatar image to live agent name
I have created a prechat form for an omni channel. I have currettly no avatar set up. So, by default the initial of the Live agent is show on the header. We would like to not seee any thing on the header, but the agent avatar should be replaced by the Live agent name. Is this possible>
https://help.salesforce.com/articleView?id=000212694&type=1
https://success.salesforce.com/answers?id=9063A000000DhHVQA0
Change avatar image to live agent, follow these instructions:
1. Click on Setup.
2. Click on Develop.
3. Click on Static Resources.
4. Press the New button.
5. Add a Name to the Resource; keep in mind the name as it will be used in the Visualforce tag later.
Once the individual image is uploaded as a Static Resource, add the following tag to the Visualforce page to display the image. To access the page, go Setup | Develop | Visualforce | page name. The width and height properties allow the user to change the size of the image.
I hope you find the above solution helpful. If it does, please mark as Best Answer to help others too.
Thanks,
Ajay Dubedi
1) i would ideally not want the initial in the header as shown in the pic. Instean i would like to dynamically populate the greeting by the name of the agent.
2) i also have other issues i am trying to fix
i am having some issues when the chat window is minimized. Firsttime when a user clicks the chat, the window opens, upon entering the details before submitting if i miminize i get the following error
Thanks.