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Lucky A 8Lucky A 8 

How can I change the time format on Live Chat Agent's console time format to 12 hour format from 24 hour format.

I want to display the the time stamp as 1:23 PM instead of 13:23
Santosh Reddy MaddhuriSantosh Reddy Maddhuri

Hi Lucky A 8,

Please follow the link and you should be good to change what you looking for.

https://help.salesforce.com/articleView?id=000240281&type=1

Hope this Helps!

Regards,

Santosh.

Lucky A 8Lucky A 8
Hi Santosh,

I have checked the knowledge article. It talks about the time zone. I have tried setting 12 hour clock on my local system, but the time on the Agent chat window never changed to anything else other than 24 hour clock. I was only able to change the timezone as in EST, CST, PST or IST, but not the format(12 hour).

Thanks
Santosh Reddy MaddhuriSantosh Reddy Maddhuri
HI Lucky,

you need to change the settings on the user detail inside salesforce and not on local system.hope this helps!