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Leo10Leo10 

Skill-Based routing on live web chat

Hi All,
Has anyone done skill-based routing on the live webchat with apex class and process builder?. I have a requirement on route live web chat based on region/country/state wise to the live agents.
See this link   (https://help.salesforce.com/articleView?id=omnichannel_skills_based_routing_route_chat_using_skills.htm&type=5)

Thanks in advance, 
Leo
VinayVinay (Salesforce Developers) 
Hi Leo,

Review below links which can help you.

https://help.salesforce.com/articleView?id=omnichannel_skills_based_routing_create_workflow.htm&type=5
 https://www.sfdcpanther.com/skill-based-routing-using-omni-channel-salesforce/

Hope above information was helpful.

Please mark as Best Answer so that it can help others in the future.

Thanks,
Vinay Kumar