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FG Developer Question regarding Chat Header lightning component
Hello
I've been working on embedded live chat service in production and sandbox environment.
I found the custom chat header component is available to select in the Embedded Service Deployment Settings page. However I don't see any documentation about chat header component.
Also I don't see chat header option in the production environment. why do I have this option in the sandbox environment only? is there option that make it show or hide on the embedded service deployment page?
please provide me detail informations how to enable chat header option in the production and how to implement custom chat header.
Thank you
I've been working on embedded live chat service in production and sandbox environment.
I found the custom chat header component is available to select in the Embedded Service Deployment Settings page. However I don't see any documentation about chat header component.
Also I don't see chat header option in the production environment. why do I have this option in the sandbox environment only? is there option that make it show or hide on the embedded service deployment page?
please provide me detail informations how to enable chat header option in the production and how to implement custom chat header.
Thank you
1- This is a new feature in recent release and its currently available in Sandbox.
2- The only documentation available for the chat header is release notes.
https://releasenotes.docs.salesforce.com/en-us/search?query=chat+header+&version=summer20
https://releasenotes.docs.salesforce.com/en-us/summer20/release-notes/rn_embedded_service_chat_header.htm
https://releasenotes.docs.salesforce.com/en-us/summer20/release-notes/rn_networks_embedded_chat_header.htm
I hope you find the above solution helpful. If it does, please mark as Best Answer to help others too.
Regards,
Salesforce Support.