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Nivedita Shukla 3Nivedita Shukla 3 

Service Cloud Specialist - Challenge 2

Hi Team,
    I'm facing an issue while completing Step 2, getting below error-
"Challenge Not yet complete... here's what's wrong: 
We can't find the 'Customer Case Team' role. Ensure the Customer Contact can be tracked on Cases.
"
User-added imageany help would be great help.

Thanks,
Nivedita

 
Agustin BAgustin B
Hi, it was answered here:https://developer.salesforce.com/forums/?id=9062I000000g74JQAQ
"Case Teams -> Case Team Roles   , create 2 roles and make sure that both have correct  Case Access "

If it helps please like and mark as correct to help others with the same issue.
AbhishekAbhishek (Salesforce Developers) 
Hi Shukla,

If you still need assistance with the above query.

The Trailhead issues please report it here,

https://trailhead.salesforce.com/help?support=home#

https://trailhead.salesforce.com/help

So that our trailhead support engineers will look into it and get back to you.

I hope you find the above solution helpful. If it does, please mark as Best Answer to help others too.

Thanks.
Nivedita Shukla 3Nivedita Shukla 3
@Agustin B ,
I have followed the steps but no work.
Agustin BAgustin B
Hi Nivedita, read that link I gave you, there are other options to try solving this, I gave the most voted one.
Check it out:https://developer.salesforce.com/forums/?id=9062I000000g74JQAQ
If you dont succeed then you can go to https://trailhead.salesforce.com/help

Good luck