function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Kranthi Tamada 1Kranthi Tamada 1 

new case comment notification

Hi All,

I Created Custom New Case Comment Notification by using  of workfow. Initially it is working  but  i have a small issue:

 I have appended this email link into the Email Template

https://ap1.salesforce.com/secur/login_portal.jsp?orgId=00D900000010nPV&portalId=06090000000Q34Q

But this link is redirecting to portal secure page. I want this link should be redirected to existing case id. 

https://ap1.salesforce.com/secur/login_portal.jsp?orgId=00D900000010nPV&portalId=06090000000Q34Q/{!Case.Id}

I tried this but it is not working.

Any Suggestions please
Thanks in Advance
David Zhu 🔥David Zhu 🔥
I would sugget use  {!Case.Link}  in the email template to relace the email link.
Kranthi Tamada 1Kranthi Tamada 1
Hi David Zhu, 

Thank you for your quick Response. 

When i using  this {!Case.Link}, once we click it will be routed to standard salesforce login page instead of Customer Portal page 

Note:
If customer portal page is activated in another tab, it will be routed to case record page otherwise it will be routed to standard salesforce login page. But here customer don't have authantication to login into the standard salesforce login page, thats why i created this url for secure portal login, now its routed to portal login but i am unable to routed to existing case record.  

Thanks
Kranthi