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How Do I Have a Report Types which combines with cases from 2 custom objects together
Hi Gurus,
So the issue is that i can only add 1 join table to Cases.
ex. Case Types but I want both CaseTypes and ERT Case Types joined to Cases so i can report on all at once
For cases I have 2 custom objects one is Case Types which is for Legacy case types and for new case types i have another cusotm object called ERT Case types
When i Go to Reports>>New Report>>Choose Report Type i see 2 objects
A) Case with Case Types and,
B) Cases with ERT Case types
Now when i got Setup>>Report types and when i try to create a new Report type and select primary as Cases
then it looks like looks like i can only have 1 B joined to A and not 2 Bs as shown below
I need a report type such that to join both CaseTypes and ERT Case Types joined to Cases so i can report on all at once
Regards,
Carolyn
Your ask seems similar to https://trailblazers.salesforce.com/answers?id=9063A000000lENmQAM . It does not seem to be possible to combine two custom objects in the report.
As mentioned in the link, is it possible to create a single object with 2 different record types?