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Test Test 143Test Test 143 

ChatBot Transfer to an Agent

Hi All,
I want to goto 'transfer to an agent' when user type'Agent' snd click on Enter.

Thanks.
AbhishekAbhishek (Salesforce Developers) 
Hi,

The feature is not available in salesforce right now.

An Idea is already raised for it,

https://trailblazer.salesforce.com/ideaView?id=0873A000000Ca4uQAC

Vote it, So that in the future product team will implement it in the future.


But if you are asking 

Transfer Bot Conversations


Follow the below article,

https://help.salesforce.com/articleView?id=bots_service_transfer_bot_conversations.htm&type=5

I hope you find the above information is helpful. If it does, please mark as Best Answer to help others too.

Thanks.