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Test Test 143
ChatBot Transfer to an Agent
Hi All,
I want to goto 'transfer to an agent' when user type'Agent' snd click on Enter.
Thanks.
I want to goto 'transfer to an agent' when user type'Agent' snd click on Enter.
Thanks.
The feature is not available in salesforce right now.
An Idea is already raised for it,
https://trailblazer.salesforce.com/ideaView?id=0873A000000Ca4uQAC
Vote it, So that in the future product team will implement it in the future.
But if you are asking
Transfer Bot Conversations
Follow the below article,
https://help.salesforce.com/articleView?id=bots_service_transfer_bot_conversations.htm&type=5
I hope you find the above information is helpful. If it does, please mark as Best Answer to help others too.
Thanks.