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Clayto63Clayto63 

email limits

hi, we currently send 2,500 emails to our customers (they all have accounts). These emails include invoices, appointments etc. These are operational emails on a daily basis. We are ramping up these emails to possibly 10,000 to 15,000 per day. We will not be able to send these. Do we have to use an external app for this as SF cannot do this. Compared to many large companies on SF, we are a medium sized company - what do other companies do? thanks for any advice
AbhishekAbhishek (Salesforce Developers) 
Each organization can send single emails to a maximum of 5,000 external email addresses per day. "External emails" refers to any email that's not associated to a Contact, Lead, or User.

You can contact salesforce support to increase the Email Limits,

https://help.salesforce.com/articleView?id=000334435&type=1&mode=1

https://help.salesforce.com/articleView?id=000334696&type=1&mode=1

The above articles guide you for the limit increase.

I hope you find the above information is helpful. If it does, please mark as Best Answer to help others too.

Thanks.
Clayto63Clayto63
thanks Abhishek, we are sending emails to our customers but the limit is now very near. The documentation link you have provided says increases are very rare and very strict. We have 400,000 customers. we will need to send 20,000 emails per day. I assume that SF cannot cope with this amount of customers?
John KlokJohn Klok
Each Salesforce organization can send single emails to a maximum of 5,000 email addresses per day.You can also read this article:

https://help.salesforce.com/articleView?id=limitations_email_mass.htm&type=5
https://help.salesforce.com/articleView?id=000323568&language=en_US&type=1&mode=1
https://help.salesforce.com/articleView?id=000334696&type=1&mode=1

I hopes it's help you.If it helps you,please mark as a solved answer.
Clayto63Clayto63
hi John,
I know the limits but 5,000 is not enough. What are other companies doing who need to send 20,000 per day?
AbhishekAbhishek (Salesforce Developers) 
Maybe they are using Mass Email.

It depends based on their usage and functionality.

For further increase or clarification, you have to reach the salesforce support team.
Clayto63Clayto63
thanks. mass email is 5,000. SF very rarely increae email limits