function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
jaelee125jaelee125 

Salesforce Partner Community - Technical Support

We are currnly an ISV partner with Salesforce. If we have any issues, we usually go through the partner community. We have Partner Premier Account which gets us access to 10 Technical Case Pack where the first 10 cases gets treated as Partner Premier Support. When we exceed that number, additional cases gets treated as basic. Cases that gets treated as basic no longer gets developer support.

If we exceed the 10 cases and need developer support, what can we do?
Best Answer chosen by jaelee125
VinayVinay (Salesforce Developers) 
Hi Jaelee,

You need to contact your Account Executive so that they can help you.

Thanks,
Vinay Kumar

All Answers

VinayVinay (Salesforce Developers) 
Hi Jaelee,

You need to contact your Account Executive so that they can help you.

Thanks,
Vinay Kumar
This was selected as the best answer
AnudeepAnudeep (Salesforce Developers) 
Please contact your Account Execute/Partner Success Representative to identify recommendations suitable for your business

You could also look at other plans