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VRK Questions on Einstein activity capture
Hi I have few questions on Einstein activity capture , pls let me know if anyone have idea / Suggest for better solutions :
My requirement :
------------------------------
Calender Sync Salesforce ( bi-direction)
&&
Task Sync ( bi-direction)
my analysis :
-------------
Lightning Sync :
---- After Dec 2020 , its depreciated and Salesforce suggested go for 'Einstein Actvity Capture'
My questions are ??
i. Is Einstein supports both Calender Sync & Tasks Sync
Note : I am sure, its support for Calender Sync But not sure for Tasks Sync
2.
License = Sales Cloud Einstein --> Permission Set = Sales Cloud Einstein
License = Inbox --> Permission Set = Inbox with Einstein Activity Capture
License = Sales Cloud --> Permission Set = Standard Einstein Activity Capture
Any one idea, which License supports for my requirement ? and is this License free or Cost ?
3. Do you have any other Suggestions for Tasks Sync ?
Pls treat this is little bit urget...
Thanks
VRK
Einstein doesn't support Tasks Sync.
Einstein Activity Capture doesn't support capture and syncing with alias email addresses. To make sure that Salesforce users are included as event attendees, use their primary Microsoft or Google email addresses when you create their Salesforce user records.
For reference check this,
https://help.salesforce.com/articleView?id=aac_limitations.htm&type=5
License Part You have to reach the Salesforce Account team because you will not find the exact document about licensing and cost of it.
I hope you find the above information is helpful. If it does, please mark as Best Answer to help others too.
Regards,
Salesforce Support.
All Answers
Einstein doesn't support Tasks Sync.
Einstein Activity Capture doesn't support capture and syncing with alias email addresses. To make sure that Salesforce users are included as event attendees, use their primary Microsoft or Google email addresses when you create their Salesforce user records.
For reference check this,
https://help.salesforce.com/articleView?id=aac_limitations.htm&type=5
License Part You have to reach the Salesforce Account team because you will not find the exact document about licensing and cost of it.
I hope you find the above information is helpful. If it does, please mark as Best Answer to help others too.
Regards,
Salesforce Support.
My Business wants, Tasks Sync is Must.
if you know, pls share if any other possible solutions / any other ideas / any free managed packages.
Thanks
VRK
But you need workaround at any cost means Please feel to reach out to the accelerator team who can give you the idea of how you can implement according to your business requirement if you have the premier success plan.
Please find the details on how to request for an accelerator:https://help.salesforce.com/articleView?id=000337601&type=1&mode=1
Otherwise, I would request you to reach out to your Account Executive If you wish to upgrade to Premier Support please contact your Account Executive.
I hope you find the above information is helpful. If it does, please mark as Best Answer to help others too.
Regards,
Salesforce Support.
can you pls check this post , its related to Lightning Sync
https://developer.salesforce.com/forums/ForumsMain?id=9062I000000IOfbQAG
Thanks
VRK