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Wade Lovell 84Wade Lovell 84 

Anyone else having trouble with Webassessor / Kryterion? Kryterion crashed last night (Sunday) about 45 minutes into my Marketing Cloud Email Specialist Exam so roughly 6:15 p.m.

AbhishekAbhishek (Salesforce Developers) 
Hi Wade,

Internally I can see one Issue from our end.

Can you check with your Network once, There might be a chance of network issues too.

If you still find the issue please log a case with our Trailhead team they will look after Certifications and Trailhead Issues.

Please report it here,

https://trailhead.salesforce.com/help?support=home#

https://trailhead.salesforce.com/help

I hope you find the above information is helpful. If it does, please mark as Best Answer to help others too.

Thanks.
Wade Lovell 84Wade Lovell 84
Thanks for the suggestion. As soon as it happened I glanced at our network router – all green lights. Then I immediately ran a speedtest, still in the 70’s on wifi at the kitchen island. I had noticed slow page loads for the three screens prior to the failure (and been reprimanded for speaking out loud ☺ - proctor wasn’t interested in my observations about losing test time to page loads). Have you checked with the site reliability engineers? Should be a good time stamp from when my exam stopped. Also, any idea why the biometrics failed on the third or possible the fourth reboot? Finally, every time I have taken a Salesforce exam with a remote proctor there have been multiple reschedules which is why I have taken the last five at test centers. Thanks in advance, Wade