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Gianluca Massini Rosati Unable to see sent email in Lead Activity from shared user
Hi all i have this problem
i have leads shared via Sharing Rulest to a community user
if this User send an email to the Lead ( from the Lead Detail page )
this user can see correctly the sent mail in the activity
but the Lead Owner or other enabled user to that lead, can't see that
some suggestion to what to check? ( Enhanced Email is Enabled )
i have leads shared via Sharing Rulest to a community user
if this User send an email to the Lead ( from the Lead Detail page )
this user can see correctly the sent mail in the activity
but the Lead Owner or other enabled user to that lead, can't see that
some suggestion to what to check? ( Enhanced Email is Enabled )
Can you try to check permission on the activity?
Review below links which can give more information.
https://help.salesforce.com/articleView?id=send_email_directly_from_crm_record.htm&type=5
https://trailblazers.salesforce.com/answers?id=9063A000000iYKGQA2
Thanks,
Vinay Kumar