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Lorr McLorr Mc 

Getting error message when trying to edit knowledge article after replacing picklist values

Hi, 

Hi, 
I have a large list of values in multi picklis that I want to replace to reduce the amount we have. 

The field is on the knowledge article and is multipicklist
User-added image
After replace a few in our sandbox I have noticed that if I open an article that now contains the new values I receive the following error. 
User-added imagethis is linked to a Global Value Set and I have not worked with these before so I am wondering if there is anything else I need to do here. 

Please help!

Thank you,
Best Answer chosen by Lorr Mc
Abhishek BansalAbhishek Bansal
Hi Lorr,

Please find the correct link here:
https://help.salesforce.com/articleView?id=000334566&type=1&mode=1 (https://help.salesforce.com/articleView?id=000334566&type=1&mode=1)

Thanks,
Abhishek Bansal.

All Answers

Abhishek BansalAbhishek Bansal
Hi Lorr Mc,

The error is not related to the replacement of the values. Global value set is used when you need to use same set of values for different picklists. The error might be related to something that is mentioned in the link below:
https://trailblazer.salesforce.com/issues_view?id=a1p3A0000017wpcQAA

Thanks,
Abhishek Bansal.
Lorr McLorr Mc
Hi Abhiskeh, 

Thank you for the response, I will have a look and see if any others that I have not chagned are being effected. 

Lorr
Lorr McLorr Mc
Hi Abhishek,
I have just had a look and I can edit any other article, it seems that the publish button has even gone from the page on the articles that have the new value. 

Any Ideas?

Thanks, 
Lorraine
Abhishek BansalAbhishek Bansal
Hi Lorraine,

Can you please check the following article:
https://help.salesforce.com/articleView?id=000220237&type=1&mode=1

If this doesn't solve your problem than we can connect on a call and try to solve this together. You can contact me on:
Gmail: abhibansal2790@gmail.com
Skype: abhishek.bansal2790

Thanks,
Abhishek Bansal.
Lorr McLorr Mc
Hi Abhiskhek, 
Thank you so much for your extremly kind offer, I have tried but can not open the link you have attached it is opening a 404 page saying The document was not found.

Lorr
Abhishek BansalAbhishek Bansal
Hi Lorr,

Please find the correct link here:
https://help.salesforce.com/articleView?id=000334566&type=1&mode=1 (https://help.salesforce.com/articleView?id=000334566&type=1&mode=1)

Thanks,
Abhishek Bansal.
This was selected as the best answer
Lorr McLorr Mc
Hi Abhishek, 

If have got it to work, I am soooo silly! it seems that the new value was not assinged to the correct record type. Once I added it all is good.

Thank you So so so much for all your help. 

Lorraine