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Jai is there any possibility to achieve this in Salesforce
Hello every one,
If the Asset status field equals "Inactive" and the "Inactive Reason" field equals "Missing/Lost Items", "Stolen Units" and "Trade-in" and a user tries to reactivate an Asset by changing the status field from "Inactive" to "Instaled,", the system must display a sort of "Alert Box" with 'Yes' and 'No' Button, with the message "Do you want to create a support ticket to request the approval for the Asset reactivation"
1).If the user clicks on "Yes", the system must create a support ticket and send an approval message to the manager in charge whenever an inactive Stolen Unit is reactivated.
2).If the user clicks on "No", there is no action, leaving the asset record with no changes.
Thanks!!
If the Asset status field equals "Inactive" and the "Inactive Reason" field equals "Missing/Lost Items", "Stolen Units" and "Trade-in" and a user tries to reactivate an Asset by changing the status field from "Inactive" to "Instaled,", the system must display a sort of "Alert Box" with 'Yes' and 'No' Button, with the message "Do you want to create a support ticket to request the approval for the Asset reactivation"
1).If the user clicks on "Yes", the system must create a support ticket and send an approval message to the manager in charge whenever an inactive Stolen Unit is reactivated.
2).If the user clicks on "No", there is no action, leaving the asset record with no changes.
Thanks!!
Yes you can achieve this in salesforce, however this would required to implement customization effort in salesforce. I would request you to start implementing on this requirement and come back if you see any road blocks or any errors.
Else you can Request an Expert Coaching Individual Session if you have premier support level.
https://help.salesforce.com/s/articleView?id=000387492&type=1
Please mark as Best Answer if above information was helpful.
Thanks,